David Sirr's ...stuff

When you're the author of second-life. I've recently had to write an application  for work to manage registrations to a private island in second-life. It worked fantastically in development and interfaced  second-life's beta registration API. The problem is that when we launched it we had reports from users that it was throwing errors for hours at a time and would come back randomly, always with the same malformed response error. This is a reasonably high profile project in the education arena with many schools from all over the world participating and second-life staff were involved in the inception phase. So when we logged a support ticket to plead for assistance their staff closed it immediately with, "this is known beta product and we do not support it". Nice response guys! Examination of their API wiki shows it's been in beta for well over 2 years!! As a developer how do they expect us to even bother looking at their platform as being viable when there is no support and no endpoint in sight. A highly disappointingly experience all round...